ANADOLU MEDICAL CENTER IVF NEW PATIENT COORDINATOR - London,UK12/2013 – present
• Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas
• Aid in creating and editing master and daily Epic schedules of dietitians, physician assistants, and psychologists, as well as surgeons when necessary
• Monitor and triage Center e-mail inbox. Respond to emails from referring providers and Center patients
• Responsible for transitioning patient into CMBS as necessary
• May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level
• Provide tracking for patient referrals
• Solely responsible for scheduling Pharmacy consults for patients ready for surgery for 5 surgeons
NEW PATIENT COORDINATOR - Providence, Rhode Island
03/2008 – 08/2013
• Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments
• Provides administrative support and coordination for all aspects of patient care for both new and/or established patients
• Assist with special projects as directed
• Organization: A commitment to quality, service and exceptional performance
• Manages telephone calls, including setting up appointments and any tests for office and inpatient consultations at Women’s Hospital
• Follow HIPAA guidelines for the management of patient privacy and confidentiality
• Schedules new patients for appointments and outside testing, as requested by DFCCC providers
PATIENT COORDINATOR - Istanbul, Turkey
11/2001 – 01/2008
• Applies developed workflows to coordinate efficiently and effectively the intake, triage, scheduling and navigation of care for new and returning patients
• Develops and maintains a positive work climate and supports the overall team efforts of the TeamHealth Medical Call Center
• Coordinates and schedules program and provider visits; communicates appointments to patients and provides customized written and verbal instructions
• May perform duty as liaison between Patient Coordinator Staff and Administrative Assistants in addressing patient concerns
• Provide necessary instructions and/or directions to FPA Site location
• Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system
• May perform additional tasks within the call center