Nickolas Burnett and Associates

This dental surgery is amazing and has changed my life. I suffered from bulimia and as a result, my teeth were in a horrific condition. I could barely leave the house and would only talk to people with my hand across my mouth. I refused to have my photo taken and as a result, my child has no memories to look back on as I was so ashamed of my appearance.

The amazing staff from the reception team to the dental assistants and dentists are the most caring people I have ever come across.

I really cannot express how incredible this surgery is.

I broke a tooth and telephoned for an appointment. The staff on the desk were very helpful and efficient. Despite me saying the tooth was not painful, I was given an appointment for the following day. I assumed this appointment would be to check what work was required, leading to further appointment(s) to complete the repair. However, the dentist said that a new filling was required and, due to luck with the schedule, they were able to do the filling straight away. The filling was completed efficiently and painlessly. I was very impressed with the whole procedure.

Have been seeing Aparna for 2 years now as an NHS patient. I couldn't imagine anyone taking more interest in and care of my teeth. A bad accident years back left me with a gap that, following a fractured large tooth, could have resulted in a very large gap. Aparna suggested crowning two teeth using a bridge and it's brilliant. I feel incredibly fortunate to have found her and it's a very friendly practice. Wanted to share this.

Attempted root canal treatment

I registered at the dentist surgery based on their central location and (some) good reviews. I was able to get a first appointment quite quickly, which was a good start, the receptionists seemed to be nice, and the clean and bright waiting room was encouraging. Unfortunately, my first positive impressions stopped there.
To start with I was never addressed by my name by the dentist and her assistant, and only referred to as ‘the patient’.
I agreed on the treatment plan with the dentist, which included a root canal treatment on one of my teeth to be done at my next appointment. Unfortunately, after numbing the area, when the dentist started cleaning the roots, I felt a sharp pain each time (which I never experienced during other root canal treatments). The (very young) dentist informed me that she could not finish treating this tooth, but would continue with the rest of the treatment.
I was also referred to a specialized clinic for the extraction of another tooth. However, when I received the appointment, I realized that it was for the extraction of the wrong tooth! After correcting their mistake, the right tooth was extracted successfully at the other clinic.
However, when I came back to take another appointment, I was told that the dentist could no longer treat me as I was ‘too nervous’. I was also informed by the management that no other dentists (perhaps more experienced I would have thought) could treat me either (not even for a simple crown).
Feeling that I had been treated unfairly, and unwilling to pay again for the treatment with another dentist, I contacted the Patient Advice & Liaison Service (PALS). They were very helpful indeed, and after several phone calls, I finally received a full refund by the practice.
However, this had been a very stressful experience