For a first-timer, I felt completely at ease, was met with a lovely lady on the desk who was so helpful with assisting me with PPE to protect myself and with the medical forms. Karen was brilliant, I only wanted more balance in my top lip, but she was so honest and realistic about what she could do and how she could deliver what I wanted you could seriously tell her knowledge and expertise was incredible. I felt so at ease and welcomed. I would 100% recommend.